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XM Manager, Client Service

Toronto

Who is Proof Experiences

Proof Experiences is a marketing agency committed to designing and executing insights-led and measurement-based brand experiences that deliver results. Our team specializes in building virtual and face-to-face experiences including: events, conferences, consumer education, experiential activations and other memorable connections with brands & businesses.

Role Overview

We are looking for an experienced Manager, Client Service provides day-to-day account support to a variety of clients and senior team members as required in the execution of campaigns. This person is accountable for ensuring the execution of event requirements, managing internal and client relationships and, ensuring quality service is delivered. A s a Manager, Client Service you will play an independent role in execution and a supporting role in account and client management.

The Manager, Client Service role will be evaluated on 4 key criteria: Program Management & Execution, People Skills, Client & Vendor Management and contribution to Company Culture & Values.

Responsibilities

Program Management & Execution

  • Work with account teams to develop client proposals: research, idea generation, concept development, budgets, etc.
  • Strong project management skills to ensure the approved activations execute flawlessly, results are delivered, deadlines are met, budgets are adhered to and, quality service is delivered
  • On-site oversight of events – managing and coaching of event teams (present for event execution on evenings and weekends when needed)
  • Creative brainstorming, ideation and problem-solving
  • Understand clients’ businesses and competitive landscapes
  • Provide a strategic approach to client initiatives – anticipate key issues and client needs
  • Interact with clients on a daily basis to provide status updates and recommendations
  • Build strategic program budgets with support of program manager
  • Miscellaneous duties as assigned

People Skills

  • Actively mentor, delegate and support Coordinators on various activities
  • Sustain a collaborative work environment through enthusiasm, support and open communication
  • Team Player
  • Recommend and support skills training for junior staff
  • Oversee Brand Ambassador hiring, training and performance management

Client Management

  • Seek opportunities to grow existing business on a daily basis via existing accounts
  • Proven ability to build/maintain strong and respectful relationships with clients and vendors
  • Actively seek out and participate in new business opportunities e.g. research, idea generation, proposal development contributions, presentation, etc.
  • Can describe the Proof Inc. family of services and proactively suggest ways to enhance Proof Experiences offerings with other Proof Inc. services
  • Manage the flow of information and feedback with client contact
  • Responsible for the timely and meaningful assembly of all reports
  • Manage Vendor relationships and negotiation of contracts

Culture & Values

To successfully deliver The Proof Experience, potential candidates must possess these key values:

  • Excellence – You demonstrate expertise in building quality into your work at every step
    in an activation
  • Collaboration – You believe that shared knowledge and collective talents result in
    greater value
  • Integrity – You act with honesty and integrity, never compromising the truth
  • Commitment – You are dedicated to seeing a program through, start to finish, never
    letting obstacles get in your way
  • Empathy – You are curious and possess a desire to know and understand others
  • Trust – You inspire confidence from others through behaving in consistent and reliable ways

Qualifications

  • Proven 3+ years relevant industry or agency experience
  • College or university degree or equivalent (Business, Marketing, Sport and Event Marketing, Sponsorship)

Why work at Proof Experiences

We care about employee engagement and continue to assess and implement new strategies to thank our employees for their great work. In 2017 & 2018, Proof Experiences was certified one of Canada’s Great Places to Work and also celebrated making the 2018 Best Workplaces™ in Canada list! We also partake in regular Employee Work Engagement Surveys to continuously evolve and improve. Here are a few Proof Experiences Perks:

  • Orange Days
  • Anniversary Trips
  • Culture & Engagement activities
  • Employee Training & Career Planning
  • Committees
  • Excellent Employee Benefits

Apply now!

Proof Experiences is an equal opportunity employer and values diversity in the workplace. If you require accommodation to participate in our recruitment process, please contact jobs@proofexperiences.com

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