Coordinator, XM


Who is Proof Experiences

Proof Experiences is a marketing agency committed to designing and executing insights-led and measurement-based brand experiences that deliver results. Our team specializes in building virtual and face-to-face experiences including events, conferences, consumer education, experiential activations & tours and other memorable connections with brands & businesses.

Proof Experiences is a Canadian industry leader. Previously ranked one of the Top 500 Fastest Growing Companies in Canada by PROFIT, our team was also certified as a Great Place To Work in 2017 & 2018

Role Overview

We are looking for a Coordinator, XM to provide day-to-day account support to team members as required in the execution of campaigns. This person will play a supporting role for ensuring the execution of event requirements, managing internal relationships and, ensuring quality service is delivered.

The Coordinator, Client Services role will be evaluated on 4 key criteria: Program Management & Execution, People Skills Client & Vendor Management and contribution to Company Culture & Values.


Program Management & Execution

  • Project management skills put to use in ensuring the approved activations move forward, results are delivered, deadlines are met, budgets are adhered to and, quality service is delivered
  • Support in researching and securing of a full range of event access permits / program scheduling
  • Source and secure all staff uniform elements, sizing, etc.
  • Work with team to manage production of event props, hardware and technology
  • Work with suppliers to investigate options and pricing for give-aways – manage timely ordering and delivery processes
  • Source and arrange travel and transportation
  • Complete supporting paperwork and requirements e.g. permits, insurance, services
  • Support in reviewing, adhering to and contribute to program budgets
  • Use basic accounting: per diems, staff payroll, review invoices to ensure accuracy
  • Contribute to managing in-field event executions across Canada – travel and weekend work required
  • Oversee on-site assembly of meaningful metrics
  • On-site managing and coaching of event teams
  • Provide feedback from the “front-lines”
  • Provide insightful program feedback to program manager – pre-, post and during campaign
  • Draft weekend feedback report content
  • Assist with draft assembly of Final Campaign Reports
  • Maintain on and off-site storage resources
  • Coordinate couriers, shipping, printing & binding of program materials
  • Miscellaneous duties as assigned

People Skills

  • Work with internal resources to recruit on brand event staff
  • Assist with development of staff training resources and session logistics
  • Provide staff with coaching, direction and infuse positive team energy
  • Manage staff schedules and office-to-staff communication
  • Manage staff hours and supporting payroll paperwork

Client & Vendor Management

  • Participate in client update meetings & contribute program planning updates as needed
  • Bring forward feedback and unique insights from the field
  • Responsible for the timely and meaningful assembly of all reports
  • Manage Vendor relationships and negotiation of contracts

Culture & Values

To successfully deliver The Proof Experience, potential candidates must possess these key values:

  • Excellence – You demonstrate expertise in building quality into your work at every step
    in an activation
  • Collaboration – You believe that shared knowledge and collective talents result in
    greater value
  • Integrity – You act with honesty and integrity, never compromising the truth
  • Commitment – You are dedicated to seeing a program through, start to finish, never
    letting obstacles get in your way
  • Empathy – You are curious and possess a desire to know and understand others
  • Trust – You inspire confidence from others through behaving in consistent and reliable ways


  • Proven 1 year relevant industry or agency experience
  • College or university degree or equivalent (Business, Marketing, Sport and Event Marketing, Sponsorship)

Program Management & Execution

  • Good project management and relationship building skills
  • Creative in idea generation, account solutions and strategic “out-of-the-box” thinking
  • Ability to manage a multitude of tasks, deadlines and clients
  • Knowledge of and stays on top of the experiential marketing industry and trends
  • Resourceful / problem solver
  • Good understanding of social media tactics and their potential application
  • Well organized, detail oriented and proficient in Microsoft Office (Word, Excel, Power Point & Outlook)

People Skills

  • Strong communication skills; both oral and written
  • Good presentation skills
  • Ability to lead, coach and manage multiple Brand Ambassadors
  • Ability to work in a collaborative work environment through enthusiasm, support and open communication

Client & Vendor Management

  • Proven ability to build/maintain relationships with clients and vendors

Culture & Values

  • Interested and excited to be immersed in a unique culture where your job is more than just a 9-5
  • You embody and respect our values of excellence, collaboration, integrity, commitment, empathy and trust!

Why work at Proof Experiences

We care about employee engagement and continue to assess and implement new strategies to thank our employees for their great work. In 2017 Proof Experiences was certified one of Canada’s Great Places to Work and recently celebrated making the 2018 Best Workplaces™ in Canada list! We also partake in the Great Place to Work Engagement Survey to continuously evolve and improve. Here are a few Proof Experiences Perks:

  • Orange Days – One day off with pay per year, to experience something unique of their own to stir curiosity, stimulate creativity and re-invigorate our employees!
  • Anniversary Trips – To celebrate employee’s key milestones, employees who have completed five years of service receive an amount towards a trip of their choosing AND an additional weeks’ vacation; additional amount towards a ‘life experience’ after ten years of service.
  • Culture – We enjoy spending time together and celebrating our unique culture. There is something for everyone to participate in from Run Clubs, Lunch and Learns, Charity Drives, Seasonal Parties and our Annual Retreat.
  • Committees – We have multiple committees to bring employees together with common passions and goals: Social Media Committee, Culture Club, Training Committee, Corporate Social Responsibility Committee and Joint Health and Safety Committee.
  • Benefits – Company benefits are at 100% coverage for Medical, Dental and Practitioners, more details can be shared by our Director, People and Culture.
    • Apply now! If interested please send your resume to Shannon Blackman, Director, People and Culture –
      Proof Experiences is an equal opportunity employer and values diversity in the workplace.

      If you require accommodation to participate in our recruitment process, please contact Shannon Blackman, Director, People & Culture at


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