Manager, Client Experience
Toronto
Salary: $65,000-$75,000 Annually
Commensurate with experience and skills
Work Location: Hybrid, 2 days per week in office
Vacancy/Timeline: Immediate, Posted June 26, 2026
Role Overview
Proof Experiences is seeking a collaborative and people-first Manager, Client Experience to lead the day-to-day management and delivery of experiential education programs and event marketing initiatives. You will own program execution across a portfolio of accounts, ensuring seamless delivery, strong client service, and operational excellence.
Working closely with clients, internal teams, and partners, you will manage program plans, drive execution forward, and ensure all elements are delivered on time and on brief. You will play a key role in maintaining client relationships, guiding project teams, and contributing to program improvements that enhance overall effectiveness and impact
What You'll Do
Client & Program Management
- Manage the day-to-day execution of a portfolio of XE programs, ensuring alignment with client objectives and Proof Experiences standards
- Serve as the primary day-to-day client contact, providing updates, recommendations, and ongoing program management
- Oversee end-to-end program delivery, from concept development through execution and post-program wrap-up
- Track and report on program KPIs, ensuring performance is monitored and opportunities for improvement are identified
Team Leadership & Development
- Manage and provide direction to project support teams, ensuring clarity of roles, responsibilities, and deliverables
- Support the development of junior team members through coaching and ongoing feedback
- Foster a collaborative team environment across internal functions including creative, production, and field excellence
- Coordinate resources across programs to support efficient delivery
Financial & Operational Management
- Manage program and account budgets, including tracking, reconciliations, and cost control
- Ensure programs are delivered efficiently and within established financial parameters
- Oversee invoicing and financial tracking to maintain accurate and up-to-date account status
- Identify and implement improvements to enhance day-to-day operations and program execution
Business Growth & Innovation
- Identify opportunities to strengthen and grow existing programs within current accounts
- Contribute to new business initiatives, including proposal development and supporting materials
- Stay current on industry trends and bring forward ideas to enhance program delivery
- Apply new tools and approaches that improve efficiency and overall program impact
Stakeholder & Vendor Management
- Build and maintain strong working relationships with clients, vendors, and partners
- Manage vendor coordination, including communications, timelines, and performance
- Ensure all stakeholders are aligned and informed throughout program delivery
Who You Are
- You are an excellent team player
- You thrive in a fast-paced environment
- You are flexible and available to support programs outside of standard business hours, including occasional evenings, weekends, and travel
- You are highly organized, with the ability to manage multiple tasks, deadlines and clients
- You have a proven ability to build and maintain relationships with clients and vendors
- You work well in a collaborative environment through enthusiasm, support and open communication
- You embody and respect our values of excellence, collaboration, integrity, commitment, empathy and trust
- Please note that Canadian experience is not required as a qualification
What You've Done
The successful candidate will possess the following qualifications:
- Proven 3+ years relevant industry or agency experience
- Knowledge of experiential marketing industry and trends
- Possess an Ontario G-class driver’s license, or equivalent
About Proof Experiences
Why Work With Us:
Proof Experiences is committed to designing and executing insights-led and measurement-based brand experiences that deliver results. We strongly believe our people are the drivers of our success and we work hard every day to create an inspiring and engaging work culture. We have a reputation for fostering professional development, collaboration, and pride in everything we do. At Proof Experiences, you’ll join a passionate, award-winning team shaping the future of brand experiences in Canada.
We’re proud to share that Proof Experiences was recognized by The Globe and Mail’s Report on Business as one of Canada’s Top Growing Companies 2025, and is ranked #15 on The Globe and Mail’s 2025 Fastest Growing Women-Led Businesses in Canada. This recognition is a testament to the consistent excellence, innovation, and commitment of our entire team – and to the trust our clients place in us to deliver business results through meaningful Experiential Marketing campaigns, Conferences & Events, and Experiential Education programs.
By joining Proof, you’ll:
- Collaborate with leading brands and purpose-driven organizations
- Work alongside passionate, curious teammates who care deeply about their craft
- Contribute to campaigns that inspire connection, awareness, and positive change
- Enjoy a flexible, hybrid work environment with room to grow and lead
Follow Proof Experiences at proofexperiences.com and on Instagram @proofexperiences.
Apply Here
Accessibility & Inclusion
Proof Experiences is an equal-opportunity employer committed to building a workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, including Indigenous peoples, racialized groups, persons with disabilities, members of the 2SLGBTQIA+ community, and others who may contribute to diversity of thought and experience.
If you require accommodations at any stage of the recruitment process, please let us know by contacting joinus@proofexperiences.com.
Legal Disclosure: Use of Artificial Intelligence (AI) in Hiring
At Proof Experiences we use AI-assisted tools to help organize, summarize, and manage candidate application materials. These tools are used only to support the recruitment process. All hiring decisions are made by human team members at Proof Experiences. Your personal information is handled in accordance with PIPEDA and applicable Ontario privacy laws.
You may request accommodation or opt out of AI-assisted processing at any time by contacting joinus@proofexperiences.com.
