Bilingual Manager,
Client Experience

Toronto

Salary: $70,000 – $80,000

Role Overview

Proof Experiences is looking for a full-time hybrid Bilingual Manager, Client Experience to provide day-to-day account support to a variety of clients and senior team members as required in the execution of experiential learning campaigns. You will have the opportunity to oversee multiple accounts and varying programs across our large roster of clients in a creative, fast-paced, people-first environment.

This role involves collaborating on projects aimed at fostering awareness and driving positive change, using experiential marketing to create impactful experiences. This position offers the opportunity to make a meaningful difference in social, environmental and health-related issues elevating the role beyond entertainment to one of purposeful engagement and societal contribution.

What you’ll do:

  • On-site oversight of event series – managing and coaching of event teams (present for event execution on evenings and weekends when needed)
  • Provide a strategic approach to client initiatives – anticipate key issues and client needs; develop processes to maintain a streamlined event series
  • Work with account teams to develop client proposals: research, idea generation, concept development, budgets, etc.
  • Interact with clients on a daily basis to provide status updates and recommendations
  • Sustain a collaborative work environment through enthusiasm, support and open communication
  • Build strategic program budgets with support of program manager
  • Actively mentor, delegate and support Interns and Coordinators on various activities
  • Oversee Brand Ambassador hiring, training and performance management
  • Manage Vendor relationships and negotiation of contracts
  • Actively seek out and participate in new business opportunities e.g. research, idea generation, proposal development contributions, presentation, etc.

Who you are:

  • You are a collaborative team player
  • You thrive in a fast-paced environment
  • You are bilingual in French and English
  • You are interested and excited to be immersed in a unique culture where your job is more than just a 9-5
  • You are very organized, have great attention to detail and have the ability to manage a multitude of tasks, deadlines and clients
  • You have a proven ability to build and maintain relationships with clients and vendors
  • You have the proven ability to work in a collaborative work environment through enthusiasm, support and open communication
  • Have an interest in working within the education space and are comfortable working with sensitive topics
  • You embody and respect our values of excellence, collaboration, integrity, commitment, empathy and trust!

What you’ve done:

The successful candidate will possess the following qualifications:

  • Proven 3+ years relevant industry or agency experience
  • You have knowledge of and stay on top of the experiential marketing industry and trends
  • Posess an Ontario G-class drivers license, or equivalent
  • An intermediate proficiency with Excel, Powerpoint and Word

About Proof Experiences:

Proof Experiences Inc. is an experiential marketing agency that specializes in creating meaningful everyday moments with a focus on delivering impactful experiences that drive business results. The agency is based in Toronto, ON and offers a wide range of services including Conferences & Events, Experiential Education, and Experiential Marketing. Proof Experiences lives its vision and values, starting with a People First commitment to clients, partners, and team members. We have a reputation for fostering professional development, collaboration and pride in everything we do.The agency is committed to building an inspiring and engaging work culture that attracts and retains top talent, and has been re-certified in 2022 as a Great Place to Work.

Follow Proof Experiences at proofexperiences.com and on Instagram & Facebook at @proofexperiences.

Proof Experiences is an equal opportunity employer dedicated to equity, diversity and inclusion in the workplace and encourages applications from all qualified applicants. If you require any accommodation during the recruitment process, please reach out to us.

Apply Here

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